Business Account Manager
I. COMPANY DESCRIPTION
RiverStreet is dedicated to providing customers and member-owners with the latest technological advancements and services available today. With decades of experience, we stand behind our reputation as an industry leader committed to bringing rural communities across North Carolina and Virginia access to Fiber Optic broadband internet, Managed Phone Solutions, Managed IT Solutions, Security Solutions, and additional technology services for both residential and business customers. Over the past five years, we have successfully expanded our service footprint to provide broadband access to customers throughout rural North Carolina and Virginia – holding true to our goal of making broadband services accessible to those who live in unserved and underserved communities.
The Business Account Manager (BAM) is responsible for selling primary and complementary telecommunications solutions for all business sizes in the regions we serve. Primary services include Broadband Fiber Internet, Managed IP Phone Systems, and Security Services. Complementary services include Managed IT Systems such as Managed Wi-Fi, Networking Solutions, and more. The BAM position achieves sales and revenue goals through successful prospecting and sale of bundled services for new customers as well as the retention and upselling of existing customers. The BAM position is responsible for the end-to-end management of all sales leads through a variety of prospecting channels including company generated leads and self-generated leads and the on-going relationship of each business account. The BAM will work cross functionally with members of the Business Development Team to achieve individual, team, and corporate goals including revenue growth, subscriber growth, and average revenue per account. The BAM will work closely with the Director of Commercial Sales, Sales Engineers, and Inside Sales Representatives within a performance driven environment designed for people who thrive in a rewards-based role. This position is compensated by a competitive base salary and earned commissions through the achievement of monthly and quarterly sales goals.
Primary Job Functions Include:
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Consultative Sales: Engage with customers to develop a deep understanding of their requirements, preferences, and budget constraints. Utilize your design expertise to recommend solutions that align with their strategy and functional requirements.
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Sales Estimates: Prepare accurate quotes and pricing proposals for customers based on their design specifications and budget. Work closely with the sales team and operations department to ensure timely and competitive job estimates.
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Product Knowledge: Develop a comprehensive understanding of our telecommunications technology products, materials, and customization options. Stay abreast of industry trends and innovations to provide informed recommendations to customers.
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Sales Generation: Proactively identify sales opportunities through inbound leads, outbound prospecting, and referrals. Collaborate with the sales team to convert leads into sales, meeting or exceeding monthly and quarterly targets.
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Customer Relationship Management: Build and maintain strong relationships with clients throughout the sales process. Provide ongoing support, address any concerns or questions, and ensure a seamless customer experience from initial inquiry to project completion.
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Account Management: Build lasting relationships and provide outstanding customer service by ensuring existing services meet their expectations and acting with a sense of urgency to resolve customer issues quickly. Develop and implement plans to create additional opportunities to cross-sell and up-sell accounts during renewal and retention periods.
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Team Support: Communicate with inside sales staff to ensure a coordinated and synchronized sales effort. Supports team and team goals by actively participating in all sales meetings. Attend training programs and successfully complete all certifications and license requirements. Interact and manage relationships with internal associates to assess and continually meet customer needs
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Administrative Support: Accurately complete all administrative tasks related to sales and prospecting funnels, including the use of CRM systems in accordance with department practices, policies, and procedures.
- Company Advocacy: Attend community events and participate in industry events, trade shows, and networking opportunities to promote our brand, generate leads, and build new partnerships.
IV. JOB KNOWLEDGE AND EXPERIENCE QUALIFICATIONS
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Minimum two-year technical degree, bachelor’s degree preferred.
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Minimum 2 years successful experience in sales and/or account management role.
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Prior experience and understanding of telecommunications products and services and the ability to work well in a technical environment preferred.
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Strong sales aptitude with a track record of success in outside sales or a related field. An ability to effectively communicate product features, benefits, and pricing to customers using consultative, value oriented solutions-based selling required.
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Customer-centric mindset with a passion for delivering exceptional service and solutions tailored to each client's needs.
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Excellent verbal and written communication skills to facilitate establishing executive level relationships with clients required.
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Excellent organizational and time management skills, with the ability to manage multiple projects, deadlines, and priorities concurrently.
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Self-motivated with a passion to succeed and a strong personal drive to embrace new opportunities and achieve goals.
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Proficient in Microsoft Office Suite, Gmail, Google Docs, and other software applications as deemed necessary to perform job functions.
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VV. V. BENEFITS |
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Medical, Dental, Vision Insurance Plans
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401(K) Plan with company match
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Health & HSA plan available
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Life and AD&D, Spousal Life, Child Life Insurance Plans
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Educational Assistance Plan
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Paid Time Off and 11 Paid Holidays / Personal Days
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Company perks including service discounts on Internet, Security, and more
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VI. VI. Compensation |
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This position comes with an Annual Base Salary and Earned Sales Commissions.
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The salary range for this position is $45,000-$60,000 annually.
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Total compensation range is based on the successful achievement of revenue sales goals and expected to be $75,000-$125,000 annually.
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There is unlimited earning potential with uncapped commission.
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All commissions are based on the 2025 Commercial Business Team Commission Plan
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VII. VII. Other Requirements & Working Conditions |
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Ability to perform independently and positively in a fast-paced and changing work environment.
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Tact and patience are required when dealing with challenging customers to project a good company image. A good telephone personality is essential.
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Must develop a good working relationship with all personnel in the various departments to ensure the timely completion of work requirements for customer satisfaction.
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Attention to detail, excellent attendance, and flexibility to work overtime or a varied schedule is a requirement.
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Follow company policies and procedures.
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Safety practices and guidelines must be understood and always followed.
The work described above includes the overall function of the job but is not considered a detailed description of each individual duty of the employee.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
Applications and supporting documents can be submitted online at:
RiverStreet
